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    排隊叫號系統

    1.項目背景

           近年來,隨著行業服務種類的增加及服務量的增大,排隊等待以成為亟待解決的問題。嘈雜、無序的排隊,長時間站立等待,不僅使顧客的心情變的煩躁不安,同時也使服務人員的辦公效率受到影響,整個營業場所變的混亂,嚴重損害了的服務形象。為了提高窗口的服務質量,樹立良好的單位形象,經過充分市場調查、技術研究后,我司設計了一種能有效實現完全模擬人群排隊過程,通過取票進隊、休息等候、叫號服務等功能,詮釋了人性化的服務理念,使嘈雜混亂變的輕松有序 客戶心情輕松、服務效率提高的排隊叫號系統。

           該排隊叫號系統能讓辦理業務的群眾進入大廳,在排隊機上取號后,坐在座椅上等候即可,智能排隊系統將通過語音自動按順序叫號。原來不同業務在不同窗口辦理,辦理業務的群眾可能要排幾次隊,啟用智能排隊系統后,所有業務一站式辦理,排一次隊就行了。

            排隊機、電子顯示屏通過聯動能隨時“提醒”門外等候的市民,排隊機屏幕上有本廳的各項業務的選項,前來辦事者只需按自己辦事的類型觸摸按鈕,機器的“口”里就會吐出一張排號單,機器的“眼睛”同時會顯示出正在等候的人數和預計等候的時間。

           所建排隊叫號系統應操作簡單,維護方便,符合用戶使用習慣。

     

    2.系統詳細設計方案

    系統拓撲圖:

           排隊叫號系統是由排隊主機部分、叫號部分、語音部分和顯示部分以及顧客評價部分五個部分組成,顧客評價部分是可選件,可以根據實際情況是否選用,系統結構原理圖如下:

    2.1排隊主機部分

           排隊主機是排隊產品的主控核心部分,是其它各個部分進行協調與控制中心。安裝于大廳入口處,前來辦理業務的市民進入大廳后即可取號排隊。

    取號機產品特點:

    ■ 全新外觀,人體工學設計,表面采用金屬烤漆亞光磨砂處理,凸顯高貴。

    ■ 高端紅外或聲波觸摸屏,高清晰度,持久耐用,性能穩定,智能識別。

    ■ 原裝進口EPSON532嵌入式打印機,塑料出紙導件,出紙順暢,決不卡紙。

    ■ 工業級嵌入式無風扇設計專用主板,可靠性高,安全性好。

    ■ 內置5W功放音箱,300平方米以內聲音清晰,不用外接音箱,省時省力。

    ■ 內置預留VIP磁卡刷卡器,塑料刷卡導件,刷卡順暢,不會傷卡。

    ■ 支持多達16個無線信道,附近營業網點之間排隊機不會相互干擾。

    ■ 智能系統自動開關機功能,開關時間可以自由設定。

    2.2 叫號部分

          業務員通過叫號器將呼叫信息發送到排隊主機上,排隊主機將信息進行處理,叫號器能夠顯示當前等候人數及當前呼叫號碼等功能。叫號器又可以分為無線叫號器和軟件叫號器。

    2. 3顯示部分

          排隊顯示部分是通過LED電子顯示屏和數碼顯示屏來實現顯示,主要顯示顧客的排隊號碼,以提醒用戶前來辦理業務。

    2.4 語音部分

           排隊系統中,在呼叫信息內容通過顯示系統傳遞給等候者視覺的同時,再將呼叫的信息以聲音的形式傳播給顧客,達到提雙重提示的作用。以經濟實用為原則建議采用內置功放及音箱取號機,在此規范面積內顧客完全可以聽清叫號聲音,這樣既免于布線的麻煩又順應國家節約的理念。


    發表時間:[2017-09-08 16:55:43]

    红运彩
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